Help & Information

Selling, buying or just browsing? This is the place to find answers to all your questions

Search Tips

Keyword Search Tips

When entering keywords you can use the following techniques:

  • Searches are not case sensitive so 'Somme' may be entered thus: 'somme'
  • When entering search requests for abbreviations such as D.S.O. or R.B. always include punctuation and enclose in quotes thus: "d.s.o."
  • Enclose phrases in quotes to avoid finding every instance of each word; so for Rifle Brigade type: "rifle brigade"
  • You may refine your search by entering multiple criteria; so for Smith of the Rifle Brigade type: smith "rifle brigade"

Description Footnotes

A footnote is a note of text placed beneath the lot description which comments upon the items in the lot and/or the recipient/owner.

Including Footnotes when conducting a search will widen the search as they often contain large amounts of data.

Free Valuations

As one of the world’s leading numismatic auction houses, we can offer a wealth of experience in the valuation of this field including:

  • Orders, Decorations, Medals and Militaria
  • coins from Britain and across the World, Ancient Greek and Roman, Medieval and Islamic
  • Artefacts and Antiquities
  • Banknotes
  • Tokens, Tickets and Passes
  • Historical and Art Medals
Our free auction valuation service provides you with an easy and convenient way to take advantage of our many years of expertise in all these areas. The valuation will provide you with an estimate that our experts believe an item could make at auction, based on our knowledge of past, and current market trends and prices achieved for similar objects.

Insurance and probate valuations are also available on request, but there may be a charge for these services.

Consigning To Us

Consigning to us couldn’t be easier and can be very much tailored to your needs and requirements. Just contact one of our experts and we can talk you through what’s best for you.

Introduction

Our traditional sales take place quarterly in London, with specialised and single-vendor collections in addition to the regular programme. Our renowned printed catalogues present the widest range of material making these record-breaking auctions the finest in the UK market. If you are a buyer you may bid in person, bid live over the internet or leave commission bids for us to execute on your behalf.

Since 1991 we have staged over 250 auctions featuring all types of coins, tokens, medals, militaria and paper money.

Live auctions of coins, orders, decorations and medals take place every quarter, or sometimes at more frequent intervals, often coinciding with the major London numismatic shows, such as COINEX or the annual OMRS convention. Specialist auctions of trade tokens, commemorative medals, militaria and paper money take place at other times of the year.

Catalogue Previews

Preview copies of auction catalogues enable you to preview lots and add them to your cabinet as they are catalogued by our experts.

As with our published catalogues, you can save any lots you are interested in to your cabinet.

Please note that these catalogues are a work-in-progress and as such lot details are subject to change. As a result with this we do not accept bids for draft catalogues.

Published Catalogues

Our printed, colour catalogues are published three weeks prior to each sale.

A fully illustrated version of the auction catalogue is also available on our website where customers can browse and search the lots on offer with the advantage of enlargeable, high quality digital images.

Catalogue Purchases
Customers can purchase catalogues by selecting ‘Buy Printed Catalogue’ on the auction information page.

Viewing

Items listed in our auction catalogues are available to view at our offices in the three weeks prior to sale by appointment only.

Public viewing is available in the days prior to each sale. Details on viewing times are available under auction information.

The Auction Venue

The majority of our auctions take place at our offices in the heart of Mayfair, London. Occasionally we hold auctions at the Washington Mayfair Hotel which is two minute walk from our offices.

The venue for each auction is clearly displayed on the auction’s Information page on our website and in the printed catalogue.

Transport

The nearest Underground station for both venues is Green Park which is located on the Jubillee, Piccadilly and Victoria Lines, with direct links to Euston, King’s Cross, Victoria (for Gatwick Airport) and Waterloo stations. It is also a 40-minute direct journey from Heathrow Airport.

Numerous buses stop at Green Park station. There is unrestricted meter parking in Curzon Street and other nearby streets.

Saleroom Notices

We make every effort to ensure that lot information printed in our catalogues and made available online is correct. Occasionally, information may come to light after a catalogue is published which may affect the description, footnote, estimate or availability of a lot. In this case a saleroom notice is published detailing the correction.

Any saleroom notices pertaining to an auction are made available on our website as soon as we are made aware of them.

For those attending the auction, printed copies of any saleroom notices are available from the registration desk.

Prices Realised

Hammer prices are available on our website in real time.

A full list of prices realised can be viewed and printed along with sale statistics using our website once the auction has finished. Telephone enquiries are welcome from 09:00 the day following the auction.

Bid Increments

Our bid increments are as follows:

£0 to £100 - £5 increments
£100 to £200 - £10 increments
£200 to £500 - £20 increments
£500 to £1,000 - £50 increments
£1,000 to £2,000 - £100 increments
£2,000 to £5,000 - £200 increments
£5,000 to £10,000 - £500 increments
£10,000 to £20,000 - £1,000 increments
£20,000 to £50,000 - £2,000 increments
£50,000 to £100,000 - £5,000 increments
£100,000 to £500,000 - £10,000 increments
£500,000 onwards - £20,000 increments

Bids of unusual amounts will be rounded down to the bid step below and will not take precedence over a similar bid.

Bidding in Advance

We are pleased to accept bids by several methods:

1. Using our website
Once a catalogue has been published, registered customers can place bids using our website (login required).

2. By email
You can submit your bids by email to bids@dnw.co.uk. Please see note below.

3. By telephone
Bids can be left by telephone by contacting our main switchboard (+44 (0) 20 7016 1700) before 18:00 on the day prior to the auction.

4. By fax
Bids can also be faxed to +44 (0) 7016 1799 before 18:00 on the day prior to the auction. Please see note below.

Submitting Bids by Email or Fax

Please note if emailing or faxing your bids you must clearly state your name, client code and the lot numbers and corresponding bids. We recommend that you request confirmation that your bids have been received before the start of the auction.

‘+1’ Option On Advance Autobids

In the event that the bidding is against you when your Advance Autobid reaches the maximum, bids with the +1 option enabled will increase your bid to the next increment.

Your Cabinet

Your Cabinet displays items that you are interested in along with bids you have placed.

Saving Items to Your Cabinet
When browsing a catalogue on our website you can save items to your cabinet by clicking ‘Save to Cabinet’. You will see a confirmation message that the item has been saved. Lots which you have placed bids are automatically added to Your Cabinet.

Editing Bids
Your Cabinet allows you to have complete control over your bids. If you would like to increase or decrease your advance bid on a lot, simply click ‘Edit Bid’ next to the appropriate lot and enter the new bid amount in the form that appears.

Removing Items from Your Cabinet
To remove items from your cabinet, simply click the ‘Remove’ button next to the corresponding lot on the ‘Your Cabinet’ page.

Your Cabinet can be accessed from any page on the DNW website by clicking ‘Your Cabinet’ in the ‘Auctions’ menu.

Reviewing Your Bids

You can review and edit any advance bids you have placed simply by viewing ‘Your Cabinet’. You can find out more about the Cabinet facility by clicking ‘About Your Cabinet’ under Useful Links.

Bidding on the Day

There are three ways to bid on our Auctions on the day of the sale:

1. Attend the Auction (not available for Online Only Auctions)
The location of each auction is clearly displayed on our website along with the date and time the auction will start.

If you wish to bid you will need to register with us at the registration desk where you will be issued with a paddle displaying your bidding number.

2. Bid Live Online
All of our auctions are available to bid on over the Internet. After you have logged into our website click the ‘Bid Live’ link under the corresponding auction and you will be passed through to our live bidding facility.

3. Telephone Bidding
Customers can arrange, by appointment, to bid on lots by telephone. When the specified lots are coming up, a member of staff will contact you by telephone to relay what is happening in the auction room and bid on your behalf.

Telephone bidding is subject to availability. For guidance, telephone bidding is generally only available on lots estimated at over £1000. Telephone bids should be received by us no later than 16:00 on the day before the auction starts.

Paying for your Lots

If you are successful at one of our sales there are multiple ways you can pay for your lots:

1. Using our website:
Navigate to ‘Your Account’ > ‘Invoices’ using the main menu on our website (there is also a link under Useful Links to the side of this article). Select which invoice you would like to pay from the dropdown list. At the bottom of the invoice is a form which allows you to pay your invoice.

2. In person:
If you would prefer to pay in person you can visit our offices during normal working hours. You can collect your lots at the same time or we can post them to you.

Shipping Methods

If you are successful in purchasing lot/s being auctioned by us and opt for the item/s to be sent to you, we will use the following methods of shipment:

Within the UK
Shipments weighing less than 2KG will be despatched using Royal Mail Special Delivery. This service provides parcel tracking (via the Royal Mail website) and next weekday delivery (betwen 9am and 1pm). Shipments weighing more than 2KG will be despatched using FedEx. Shipments sent using FedEx are delivered next weekday and can be tracked using the FedEx website.

Items delivered within the UK are covered by our insurance company. Heavy and bulky lots will be sent by courier, in discussion with the client.

Outside of the UK
If the item/s being sent are worth under £1000 in total they are sent using Royal Mail’s Signed For International service. This ensures the item must be signed for when it is delivered.

If the item/s being sent are valued at over £1000 in total they will be sent using FedEx. This service allows next day delivery to customers in many parts of the US and parcels are fully trackable using the FedEx website.

Logging in to the DNW Website

Logging in to our website allows you to place advance bids on lots in our forthcoming Rostrum and Desktop Auctions, check your account balance, check and renew your catalogue subscriptions, view your buying and selling results for all of our previous sales as well as a whole host of other features.

In order to log in you will need your email address and password.

1. Enter your email address into the field labelled ‘Email Address’. This is not case-sensitive so it does not matter whether you use upper or lower case.
2. Enter your password into the field labelled ‘Password’. By default your password is your Client Code. This can be changed once you have logged in. Click ‘Your Client Code’ under Useful Links for more information about your client code.

If you continue to have problems logging in, please contact our technical support team (Help & Information > Technical Support in the menu) who will be able to assist you further.

Your Client Code

Your client code is the unique reference we have for you and should be quoted in all correspondence with us.

Your client code is a number between 3 and 6 digits long.

Examples of Client Codes:

Invalid: 4921 JONE
Valid: 4921

Invalid: W12345 JONE
Valid: 12345

Invalid: W56789
Valid: 56789

Account Passwords

Your Dix Noonan Webb password is used to ensure your account is kept secure. You will need to enter your password when logging in to the DNW website and when placing bids.

Unless it is set at registration, your password, by default, is your client code but it can easily be changed once you are logged in by following the steps in the ‘Changing Your Password’ section below.

Changing Your Password

You can easily change your password by doing the following:

1. Click on ‘Your Account’ > ‘Profile Information’ > ‘Change Your Password’.
2. In the form that is shown, enter your current password and your new password (twice) in the appropriate fields.
3. Click ‘Change Your Password’. You should be shown a message to confirm that your password has been changed. If there was an error with the information you entered you will be shown the form again and asked to enter the correct information before your password is changed.

Valid Passwords

Your password:

  • must be between 5 and 12 characters long
  • must consist of alphanumeric characters only (ie no spaces, punctuation, etc)
  • is case sensitive and can contain upper case and lower case characters

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